Shipping policy
Shipping Policy:
Thank you for choosing ATP Flooring and Custom for your flooring needs. This Shipping Policy outlines the shipping and delivery procedures for orders placed through our website or other sales channels. Please read this policy carefully before making a purchase.
1. Order Processing:
- Once you place an order with us, our team will begin processing it promptly.
- Order processing times may vary, and we strive to ship all orders as quickly as possible.
2. Shipping Methods:
- We offer standard shipping for most orders. The estimated shipping time will be provided during the checkout process.
- Expedited shipping options may be available for select products, with quicker delivery times and associated costs.
3. Shipping Locations:
- We currently offer shipping to addresses within California. Note that some remote areas may have limited delivery options.
4. Shipping Fees:
- Shipping fees are calculated based on the weight, dimensions, and destination of the package.
- The shipping cost will be displayed during the checkout process before finalizing your order.
5. Tracking Information:
- Once your order is shipped, we will provide you with a tracking number via email or through your user account, if applicable.
- You can use this tracking number to monitor the delivery status of your order.
6. Delivery Timeframes:
- The estimated delivery timeframes provided during checkout are approximate and based on standard shipping methods.
- Please note that delivery times may be affected by factors beyond our control, such as weather conditions, carrier delays, or peak holiday seasons.
7. Signature Requirement:
- For certain orders or high-value shipments, a signature may be required upon delivery to ensure the safe receipt of your package.
8. Order Status and Updates:
- You can check the status of your order and track its progress through your user account on our website, if applicable.
- Our customer support team is available to assist you with any inquiries regarding your order.
9. Order Modifications:
- If you need to modify your order, such as updating the shipping address, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
10. Damaged or Lost Shipments:
- In the rare event that your shipment arrives damaged or is lost during transit, please notify us immediately.
- We will work with the shipping carrier to investigate and resolve the issue, and if necessary, arrange for a replacement or refund.
11. International Shipping:
- At this time, we do not offer international shipping. Please refer to our website or contact our customer support team for the most up-to-date information.
12. Contact Us:
- If you have any questions or concerns regarding our shipping policy, please feel free to contact us at atpflooringdepot@gmail.com or call us at 949-446-6590.
By placing an order with ATP Flooring and Custom, you agree to the terms outlined in this Shipping Policy. We are committed to providing you with a seamless shipping experience and top-notch customer service. Thank you for choosing us for your flooring needs!
Thank you for choosing ATP Flooring and Custom for your flooring needs. This Shipping Policy outlines the shipping and delivery procedures for orders placed through our website or other sales channels. Please read this policy carefully before making a purchase.
1. Order Processing:
- Once you place an order with us, our team will begin processing it promptly.
- Order processing times may vary, and we strive to ship all orders as quickly as possible.
2. Shipping Methods:
- We offer standard shipping for most orders. The estimated shipping time will be provided during the checkout process.
- Expedited shipping options may be available for select products, with quicker delivery times and associated costs.
3. Shipping Locations:
- We currently offer shipping to addresses within California. Note that some remote areas may have limited delivery options.
4. Shipping Fees:
- Shipping fees are calculated based on the weight, dimensions, and destination of the package.
- The shipping cost will be displayed during the checkout process before finalizing your order.
5. Tracking Information:
- Once your order is shipped, we will provide you with a tracking number via email or through your user account, if applicable.
- You can use this tracking number to monitor the delivery status of your order.
6. Delivery Timeframes:
- The estimated delivery timeframes provided during checkout are approximate and based on standard shipping methods.
- Please note that delivery times may be affected by factors beyond our control, such as weather conditions, carrier delays, or peak holiday seasons.
7. Signature Requirement:
- For certain orders or high-value shipments, a signature may be required upon delivery to ensure the safe receipt of your package.
8. Order Status and Updates:
- You can check the status of your order and track its progress through your user account on our website, if applicable.
- Our customer support team is available to assist you with any inquiries regarding your order.
9. Order Modifications:
- If you need to modify your order, such as updating the shipping address, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
10. Damaged or Lost Shipments:
- In the rare event that your shipment arrives damaged or is lost during transit, please notify us immediately.
- We will work with the shipping carrier to investigate and resolve the issue, and if necessary, arrange for a replacement or refund.
11. International Shipping:
- At this time, we do not offer international shipping. Please refer to our website or contact our customer support team for the most up-to-date information.
12. Contact Us:
- If you have any questions or concerns regarding our shipping policy, please feel free to contact us at atpflooringdepot@gmail.com or call us at 949-446-6590.
By placing an order with ATP Flooring and Custom, you agree to the terms outlined in this Shipping Policy. We are committed to providing you with a seamless shipping experience and top-notch customer service. Thank you for choosing us for your flooring needs!