Refund policy
Return and Refund Policy:
At ATP Flooring and Custom, we value your satisfaction and want you to have a positive experience with our products. If you are not entirely happy with your purchase, we offer a straightforward return and refund policy to make the process smooth and hassle-free. Please review the following guidelines carefully:
1. Eligibility for Returns:
- You may initiate a return within 30 days from the date of receiving the product.
- To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
2. Return Process:
- To request a return, kindly contact our customer support team via email or phone, providing your order details and reason for the return.
- Our team will guide you through the return process and provide you with a return authorization, if applicable.
3. Return Shipping:
- Unless the return is due to an error on our part, you will be responsible for the shipping costs incurred during the return process.
- We recommend using a trackable shipping method to ensure safe and prompt return delivery.
4. Inspection and Approval:
- Once we receive the returned item, our team will inspect it to verify its condition and eligibility for a refund.
- If the item meets our return criteria, we will proceed with the refund process.
5. Refund Options:
- Approved refunds will be issued using the original payment method used for the purchase.
- Please note that it may take some time for the refund to reflect in your account, depending on your financial institution and the original payment method.
6. Non-Returnable Items:
- The following items are generally non-returnable:
- Custom-made or personalized products.
- Clearance or sale items.
7. Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please inform us immediately, and we will arrange for a replacement or refund.
8. Timelines:
- We strive to process returns and refunds promptly. However, the exact time it takes for the refund to appear in your account may vary based on your financial institution.
9. Customer Support:
- If you have any questions or need assistance with your return, our dedicated customer support team is here to help. Feel free to reach out to us with any queries.
Please note that our return and refund policy is subject to change without prior notice. For the most up-to-date information, kindly refer to our website or contact our customer support team.
We sincerely appreciate your trust in ATP Flooring and Custom and hope that you find our products and services to your satisfaction. We are committed to providing you with the best possible shopping experience.
At ATP Flooring and Custom, we value your satisfaction and want you to have a positive experience with our products. If you are not entirely happy with your purchase, we offer a straightforward return and refund policy to make the process smooth and hassle-free. Please review the following guidelines carefully:
1. Eligibility for Returns:
- You may initiate a return within 30 days from the date of receiving the product.
- To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
2. Return Process:
- To request a return, kindly contact our customer support team via email or phone, providing your order details and reason for the return.
- Our team will guide you through the return process and provide you with a return authorization, if applicable.
3. Return Shipping:
- Unless the return is due to an error on our part, you will be responsible for the shipping costs incurred during the return process.
- We recommend using a trackable shipping method to ensure safe and prompt return delivery.
4. Inspection and Approval:
- Once we receive the returned item, our team will inspect it to verify its condition and eligibility for a refund.
- If the item meets our return criteria, we will proceed with the refund process.
5. Refund Options:
- Approved refunds will be issued using the original payment method used for the purchase.
- Please note that it may take some time for the refund to reflect in your account, depending on your financial institution and the original payment method.
6. Non-Returnable Items:
- The following items are generally non-returnable:
- Custom-made or personalized products.
- Clearance or sale items.
7. Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please inform us immediately, and we will arrange for a replacement or refund.
8. Timelines:
- We strive to process returns and refunds promptly. However, the exact time it takes for the refund to appear in your account may vary based on your financial institution.
9. Customer Support:
- If you have any questions or need assistance with your return, our dedicated customer support team is here to help. Feel free to reach out to us with any queries.
Please note that our return and refund policy is subject to change without prior notice. For the most up-to-date information, kindly refer to our website or contact our customer support team.
We sincerely appreciate your trust in ATP Flooring and Custom and hope that you find our products and services to your satisfaction. We are committed to providing you with the best possible shopping experience.